Hyster enjoys a unique relationship with all our customers. We attempt to produce total client satisfaction created through world class production. Our objective is to foresee the needs of all our customers in addition to address them with forklifts which provide the performance, the reliability and the value that they really require.
Hyster fully believes in starting with the customer. The company performs yearly focus groups and offers on-going voice of customer research that is conducted both on line and in the field. We have more than 400 design engineers to translate that input into intelligent designs by implementing our rigorous review gate process. Virtual prototype builds and advanced tools help make sure that the best equipment practices come together. Other advanced tools including dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machines are subjected to environmental, virtual and physical tests, so as to guarantee the lowest ownership cost and total dependability. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our highest standards.
Demand-Flow Manufacturing Which is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100 percent of the time, every time.
Total Quality Each Time
To initiate quality from the start, Hyster utilizes an integrated MES or Manufacturing Execution System. The job of the MES is to manage production flow. The MES coordinates line activities such as quality verification and part sequencing. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits really hold all employees responsible for consistent quality, along with the 5s workplace organization in place to help us attain it.
Hyster provides a range of high quality features as standard with our products. By remaining devoted to our focus on quality and safety, and by being innovative from start to finish, we offer several of the best material handling equipment on the market. These are only a few of the reasons why Hyster has become a leader within the business.